Shadow mode for AI email agents: earn trust before a reply goes out
Evaluate your AI email agent on live support threads without sending its replies. Compare proposals, record failures and set criteria for human review.
Support operations
Approval queues, kill switches and the people who supervise an agent day to day.
Posts tagged Support operations
How to give your AI support agent an inbox with human approval
Connect your own AI support agent to a shared inbox. Start in shadow, hold replies for human approval, and check the rules before allowing sends.
Put your agent on email, with a person still in charge
Create a free account, connect a domain or start with forwarding, and hold your agent's first reply for review.